About Shipping

Shop with confidence with Zam Artisan Chocolates + Confections! Don't let the warm seasons scare you! All our heat sensitive products are packed into a secure high quality insulated pouch with frozen ice bricks. We are very picky regarding the freshness of all our products. It is our top priority, no matter the season we're in.

We go to great lengths to ensure you receive the freshest product in the most pristine condition whether your order is going to Alaska or right here in California. Your order will be shipped within 3-5 business days (as we work made-to-order) and we use USPS Priority Mail 1-3 Day. 

  • We do not ship same day.
  • We cannot ship to PO Boxes.
  • We cannot ship internationally.
  • We strongly suggest choosing Overnight shipping if your order is shipping to a warm climate.

Frequently Asked Questions

Do you guarantee delivery dates? 
Winter storms, hurricanes, flooding; these are just a few reasons why USPS may experience delivery delays. Because there are some forces of nature that are out of our hands, we cannot guarantee delivery times once your order is out for delivery. We can, however, guarantee your order will ship on-time from our facility according to our shipping schedule above.

How do I track my order?
When your order ships, you will receive an email which includes your tracking number. If you have trouble tracking your order, please give us a call or send us an email and we can assist you in contacting USPS.

Is ice included?
Because chocolate can be quite temperamental to ship, we include ice packs in orders going to warm climate at no charge to you! We always ship orders in an insulated bubble Cool Shield package with ice pack(s).
Our insulated package preserves freshness, quality, taste, and color.
It is leak-resistant. FDA compliant.

Can I add Signature Service?
USPS has permission to leave packages at the recipient's address if no one is there to sign for it; however, USPS may require a signature for delivery (on your request, let us know when you place your order), in which case the recipient will need to follow up with USPS. Zam Artisan Chocolates and Confections is NOT responsible for packages stolen or damaged after they are delivered to the address specified by the customer. We suggest shipping to a daytime/business location when possible. We offer USPS's 'Signature Required for Delivery' service. You can select this option on the checkout page for an additional charge of $4.50. If you select, "Signature Required for Delivery," your package will not be delivered unless it is signed for. If no one is present, USPS will make two more attempts before they return the package to us. Zam Artisan Chocolates and Confections will not refund purchases if the product is damaged or melted after the first delivery attempt or if it is returned to us by USPS.

Other Helpful Tidbits About Shipping

Please double-check shipping addresses(es) before submitting your order. Zam Confections cannot be responsible for orders delayed or returned due to incorrect or undeliverable addresses (i.e. PO boxes) provided by the customer.

We realize that you may want to send a gift as a surprise. However, in order to prevent delays, we recommend you notify the recipient of the shipment prior to arrival. Also, we encourage you to include gift note at checkout (for no additional fee) so that your recipient knows to thank you.

If you notice an error on your order, please contact us as soon as possible. We will make every effort to fix the error before your order is shipped.